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BitDefender Total Security 2018 Review: BEST WINDOWS SECURITY SUITE FOR PROS

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“The parental controls are also excellent, second only to those offered by Symantec, with a cloud- based management and policy center. You can also use the portal site to monitor devices attached to the license and even remotely trigger scans.”

For many years, BitDefender has been our pick for advanced users, and even a good pick for beginners as well, thanks to its autopilot mode.

The set of features available is equalled by few suites. It has a firewall, anti-malware and anti-spam, but also secure browsing, file locking to prevent ransomware encryption, anti-theft tools, game modes, parental advisors, social network protection, password manager, file shredder, security auditor, system cleanup and more.

In this latest version, it’s added webcam access monitoring (which works much better than Windows’ permissions), as well as an improved anti-ransomware file locking tool. File access to selected folders can now be permission-based.

The parental controls are also excellent, second only to those offered by Symantec, with a cloud- based management and policy centre. You can also use the site to monitor devices on the licence and remotely trigger scans.

It achieved perfect scores in AV-Test’s antivirus benchmarks. We’ve had excellent results with its removal engine as well – it does a good job of cleaning infections after detection, and includes a pre-boot mode for ripping problematic elements out.

It also has one of the best recovery drive/disc creators going, with a good set of tools available for repairing a system that’s so messed up you can’t even boot into it.

All the tools, options and reports are highly configurable, and you can really drill down into a lot of features if you’ve a mind. You can set multiple location profiles and adjust sensitivity sliders if you want to increase the aggressiveness of its heuristic scans. If you don’t want to do that, you can always switch BitDefender into autopilot mode, which lets it make most of the decisions for you. We’ve never had any real problems with autopilot, and it’s smart enough to make firewall and cleanup decisions without your input.

This suite is everything a security suite should be: full of features but easy to manage, highly configurable yet also capable of auto­configurations, and designed to not just detect threats but also get them out of your system. It’s still the best suite around, and our top pick amongst all suites.

Verdict

Excellence across the board and at damn good price.


Kaspersky Total Security Review

A very close second.

Although bitdefender is still our top suite pick, it was a very near-run thing. Kaspersky continues to improve, and Total Security has a feature set that very closely rivals that of BitDefender. All the tools you could really want are built into the suite – including backup, file encryption, webcam monitoring, cloud- based parental controls and a password manager. It even includes a volume-limited VPN for secure connections when you take your laptop onto public Wi-Fi hotspots.

Really, the biggest thing stopping it from overtaking BitDefender is the price.

In terms of features and capabilities, it’s on par. Still the best.

Removing Malware

A reader asked about security software that appears to charge extra to remove the problems it finds. Security Lead Analyst Neil J. Rubenking sets the record straight.

Q: I found out today that my Amazon account was hacked and email address changed to an address with an .ru domain… I began to wonder if my Mac had a keystroke logger, since I don’t think I’ve fallen for any phishing emails. So after removing Kaspersky a few months ago, I thought I would check out security software again. I just read your review of Bitdefender for Mac on PCMag.com… When when you click “buy” on their site, you are offered an additional purchase of virus and spyware removal for $99.99 for one intervention.

So it seems that the main program is geared toward finding but not removing the problem. I checked out Norton, and it also offers an extra-charge removal program. I also saw a blog online where someone was complaining that McAfee was going to charge them extra to remove what it found. Apparently this is common practice.

It would be extremely helpful if your [reviews would go] over these extra charges.

—Elaine St. John

A: All of the major antivirus products both detect malware and remove it.

Many of them offer a separate, extra-cost service whereby agents remote into your computer and fix problems, so you don’t have to.

Most of those will apply this remote remediation at no cost in the rare event that the AV detects something it can’t remove. McAfee and Norton in particular have a “virus free promise”, saying that if the AV can’t fix a problem, their techs will do it at no cost; and if they can’t fix it, the companies will refund your money.

It’s not uncommon for people to see these extra cost “concierge” services and think that means the antivirus won’t remove malware. Maybe bad marketing? Because that just isn’t the case.

—Neil J. Rubenking

10 Total Score
BitDefender Total Security 2018 Review

Excellence across the board and at damn good price.

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Last update was on: 2017-12-08 12:53 pm
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