Tickbox confusion

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Tickbox confusion

In the good, old fashioned world of high street shopping, I can be pretty sure that I’ve bought a hedge trimmer, a cinema ticket or groceries without having given the retailer permission to hound me on the phone or post a brochure through my door on a daily basis. But is the same true in the world of digital sales and goods? Sadly not. and it all comes down to the tricky tickbox.

You’ll find it lurking somewhere on the checkout page. Sometimes it says something simple: ‘tick here if you want to receive further offers by email’. At other times, though, it says ‘tick here to opt out of’ the same. To make it worse, you might get one box saying ‘tick here to opt out of receiving further offers from carefully selected partners’, followed by another that says ‘tick here to receive further offers from us’.

You may have to tick a box that says ‘I accept the terms and conditions’, but not tick the box that says (and I’m paraphrasing) ‘please clog my inbox with spam’. You’ll even find sneaky variations on a theme, such as ‘tick here to opt out of our mind-blowing offers, like the miserable git you are’ beneath ‘tick here to receive more of fers, because you like saving money and you’re surprisingly good looking too’.

Sometimes the tickboxes are lurking at the bottom of the web page, beneath the point where most of us care to scroll. At other times the text is padded with nonsense and rendered in some ludicrously illegible font: the digital version of the classic small-print trick. Either way. the blasted tickboxes seem hellbent on befuddling those with poor vision, poor judgement, poor concentration or – in my case – all of the above.

If you’re lucky, you’ll end up with weekly or daily emails alerting you to the existence of people you don’t know, events you don’t care about and products you don’t want. If you’re unlucky, you’ll end up with those things, plus cold callers and unwanted texts. But the tickboxes I hate most are the ones you get when you install some apparently useful bit of software, asking you to opt in or out of some hideous, malware-crammed browser add-on. A moment’s inattention can be disastrous, and instead of getting Google, I get some homepage full of dodgy security tools.

Unsubscribing to an email newsletter is a painful process, but uninstalling software can be a darn sight worse. I like to think I know enough to spot what’s happened then go and fix it, but how many people end up living with a toolbar or homepage they don’t want because they are missed that crucial tick? These evil tickboxes prey on our inability to focus on the small print, and while the authorities occasionally make an effort to put a stop to their confusing practices, the bad guys always seem to keep one step ahead. All we can do is double-check each tickbox, and make damn sure we know exactly what it means.

Best buy TV 2017

Can Sky refuse to fix my faulty TV box?

In March 2010,1 took out a Sky TV package, but now the HD box is faulty. Sky says it won’t repair it and I’ve got to pay for another. I can’t access Sky without it, so what are my rights?

John Robertson

Sadly, John doesn’t have any rights. Once a customer’s initial 12-month Sky subscription ends, the set-top box becomes their property, not Sky’s. The company still remains responsible for fixing inherent faults, as required by the Consumer Rights Act (introduced in 2015) or in John’s case the Sale of Goods Act. But this protection lasts for up to six years only, so the deadline has passed.

John’s no longer tied into a subscription, so we suggested he talk to Sky. If it wanted to keep his business he could try asking for a discounted replacement set-top box. But Sky wouldn’t budge on the price and John wasn’t interested in having the company’s new Sky Q box.

So we looked for alternative solutions. We came across quite a few sellers of second-hand and refurbished Sky boxes on Amazon Marketplace and eBay. One online retailer, Richard Adoof of Chigwell Satellites, told us that John shouldn’t have a problem using one of these devices. It’s legal to use a second-hand box as a Freeview tuner or to access Sky channels you subscribe to.

However, Richard said that buyers should make sure they aren’t buying a fake box, and that they legitimately own their existing box (ie, that their initial contract has ended). He also mentioned that Sky sometimes makes it difficult if you ask it to ‘pair’ a current viewing card with a replacement box, but you can do this yourself.

8 Comments
  1. Reply
    General Hendley 2017-03-08 at 10:20 am

    Tick box is a scam no number to call . Can not get a phone number from anywhere for this company, no answer back from emails that are sent to their email address, called information for number and there is no listing for them. Spent 300.00 for their system and it will not connect to enternet. Tried for four days to get ahold of tick box and and can’t. Target sells the tick box system and they don’t and can’t find a phone number for them so again that should tell you something about what a piss poor company this is don’t even have a phone number

    • Reply
      DK 2017-03-22 at 6:09 pm

      Since you can’t spell internet correctly it is no surprise you cannot get it to work. Maybe you are also not using the correct email for support: [email protected] Have you tried everything on their http://www.tickboxtvsupport.com/ web page? Including the blue icon on the bottom right for a chat session.

      That fact you spent $300 and not $149.95 says a lot as well. I think you just need to box it back up and take it back buys some books with lots of pictures in them.

      One last thing, the subject on this web page has nothing to do with Tickbox TV. So you’re whole rant just reinforces the fact you need to give up on even low tech systems.

      • Reply
        CC 2017-03-27 at 1:53 am

        EXACTLY! Thank you @DK for clarifying to the GENERAL the meaning of what the original comment was referring to… After reading the well written post, I wanted to see what the comments left had to say. After Lmao then reading your response, classic and good call out… Oh, let me ask since it’s been mentioned, do you have an opinion on TICK BOX TV? Just doing some research and want as much honest feedback possible. I appreciate it! ~C²~

        • Scott Greager 2017-03-28 at 10:08 am

          Did you find out anything? System downloads perfectly but the streaming sucks. What do you need to stream correctly?

  2. Reply
    Jean 2017-05-07 at 12:53 pm

    My name is Jean Sanders I bought the tix box TVs for 2 of my TV neither one of them work properly I had problems with them hanging up freezing up and going to all the programs and even cutting off right in the middle of a movie so I called them and told them I wanted to return them they said I would get my refund back promptly I have not received my refund yet they have lied and said that they had problems with some of their computer they have had connection problems they’ve had progress problems or something it was something in the office and they kept telling me that I would receive my refund it has been like 3 weeks and still no refund you and another thing you won’t get a phone number they will not give you a phone number to call so you have to text them all the time I have never seen a company where they want give you a phone number these people will not give you a phone number my family is very upset with them I am in my seventies in a wheelchair and these people have scam me out of my money and I still haven’t received my money back I would not recommend tickbox TV to no one they are just scams you will never get your money back I am still waiting on my refund I asked them for a phone number and they refused to give me a phone number to the corporate office or even let me speak to a supervisor be careful about dealing with this company they are scams

  3. Reply
    Jean 2017-05-07 at 12:55 pm

    I were scammed by tickbox TV

  4. Reply
    JS 2017-05-17 at 5:45 pm

    Doesn’t look like I will buy the Tick Box.

  5. Reply
    JF 2017-05-21 at 12:45 pm

    Another scam to RIP-OFF consumers !!!! SO SAD

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